For the purpose of our returns policy, the following words shall mean:
- YOU or YOUR means; the person(s), or Company, who purchases the goods from Newline Imports Limited, and whose details are a part of the order.
- GOODS means; the items purchased by YOU from US
- US; OUR or WE means; Newline Imports Limited.
You will inspect the goods upon delivery. We will not accept any claim for fault, damage or discrepancy unless you discover such fault, damage or discrepancy upon delivery and contact us, in writing, within 7 (seven) working days, detailing such damage or discrepancy.
In the event that you report any fault, damage or discrepancy in accordance with the above, then you will return such goods, forthwith, at your cost and risk, to us.
Upon receipt of such goods, and if we are satisfied that the fault or damage was as a result of our actions, then we will repair or replace such goods and deliver the same to you. If we are unable or unwilling to repair or replace such goods, then we will refund any monies paid by you in respect of the goods.